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Effective Date: March 18, 2026

At ZooberiM, we respect your privacy and the privacy of your customers. This policy explains how we collect, use, and protect data when you use our automated call-handling and booking platform.

1. Information We Collect

We collect information necessary to provide and improve our services:

Account Data: Name, business email, phone number, and billing information.

Integration Data: Access to your digital calendars (e.g., Google, Outlook) to identify available slots and book appointments.

Call Data: Audio recordings and text transcriptions of inbound calls handled by our automated agent.

Caller Data: Phone numbers, names, and any details provided by the caller during the qualification process (e.g., service requested, address, project details).

2. How We Use Your Data

We use the collected information strictly to:

Operate and maintain the automated call-handling service.

Accurately book appointments on your behalf.

Provide you with a dashboard to review call history and lead quality.

Improve the natural language processing of our automated agent.

Process payments and provide customer support.

3. Call Recording & Consent

As part of the Service, inbound calls are recorded and transcribed.

Ownership: You (the Business Owner) own the data generated by your callers.

Compliance: You are responsible for notifying callers that calls are recorded if required by your local laws. Our system can be configured to play a "This call may be recorded" disclosure upon request.

Access: Only authorized users on your account can access these recordings via your secure dashboard.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your data or your customers' data to third parties. We only share data with essential service providers who help us operate (e.g., secure cloud storage, payment processors), all of whom are bound by strict confidentiality agreements.

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption: All call recordings and transcriptions are encrypted both in transit and at rest.

Access Control: Strict internal protocols limit who can access our database for technical support purposes.

Calendar Privacy: We only "read" your calendar to check for availability; we do not store the private details of your existing non-service appointments.

6. Data Retention

We retain call recordings and transcriptions for as long as your account is active or as needed to provide you with the Service. You may request the deletion of specific recordings or your entire account data at any time by contacting [email protected].

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.

Request correction of inaccurate data.

Request the "right to be forgotten" (deletion of data).

Withdraw consent for call recording (which may limit the functionality of the Service).

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date."